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skillstat
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November 19, 2014 at 11:28 am
Hi,
Just editing our message templates, and I’m still confused about how contexts are applied (have read documentation). For example, for the registration approved email, there are the following contexts:
– event admin
– primary registrant
– registrant
When I send a test message, I register for one of our test events, I get the ‘Primary Registrant’ message sent to me, along with payment confirmation. But I don’t receive the ‘Registrant’ email. When does the Registrant email get triggered?
Brent
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Lorenzo Orlando Caum
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November 19, 2014 at 12:37 pm
Hi,
This is the default status for those message contexts in 4.4.5:
http://cl.ly/image/3Z0o2n1W2502
Event Admin & Registrant are enabled (blue) and Primary Registrant is disabled (grey).
The option that you click on is the message context that will be tested. For example, if you click on Primary Registrant, then you’ll need to add a shortcode to the TO field and then save to re-enable it.
Here is an example of a shortcode that can be added:
[PRIMARY_REGISTRANT_EMAIL]
Then you can test it out.
If you’ve completed these steps and are having sporadic email delivery, then try toggling each Message type on and off through the Message Settings screen.
—
Lorenzo
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skillstat
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November 19, 2014 at 12:42 pm
Ok, I may be mistaken about which message is being sent. How do you change which contexts are enabled? How is ‘primary registrant’ different from ‘registrant’?
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Lorenzo Orlando Caum
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November 19, 2014 at 3:10 pm
Hi,
This is based on what is set in the TO field for a message context (e.g. event admin, primary registrant, registrant).
If anything is set, then it is enabled and the link will appear as blue. If the TO field is empty, then it will be disabled and appear as grey.
The primary registrant is the first person to register when there are multiple registrations.
—
Lorenzo
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skillstat
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November 19, 2014 at 9:30 pm
Thanks Lorenzon, got that.
I’m trying to make changes to a custom message template I’ve created, and the changes I’m making aren’t saving. Any idea why this might be?
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Tony
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November 20, 2014 at 3:06 am
Hi Tracey,
This may seem like a strange question, but how are you editing the custom template? For example through the Messages section or the event editor?
Are you sure you are within the correct context for the custom template?
Take a look here: https://eventespresso.com/wiki/messages-system-working-with-message-contexts/
Have you set the event to use the Custom Message template? (Within the event editor scroll to the bottom, you can select which template to use for each message)
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skillstat
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November 20, 2014 at 10:09 am
Tony,
Yes, editing within the messages section, and am within the correct context. I have not yet set an event to use the custom template. I am mostly trying to edit within the WYSIWYG view, so at first I thought there might be a problem with code. Could even have something to do with the tags for the table in which I’m editing text. When I try to resize the table, and then add text to it, it won’t take the additional text. Funny thing is – it takes all of the initial text I edited. I haven’t tested enough to see if I enter more text initially if that will fix the problem.
Also, I’m noticing that now the fields for [CO_EMAIL] and [CO_PHONE] (which have been defined in settings) are not delivering the actual data in test emails.
We’re not on 4.4.5 yet, but should be soon. Current version is 4.4.4.
Brent
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Tony
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November 21, 2014 at 6:20 am
Hi Tracy,
I’ve not seen either of those issues before.
For the templates not saving, do you have any plugins that only TinyMCE at all? Or page builder Plugins/Theme functionality?
Also, I’m noticing that now the fields for [CO_EMAIL] and [CO_PHONE] (which have been defined in settings) are not delivering the actual data in test emails.
Which template are you editing?
Is this within the Event Contact info, or the Company contact info? – http://take.ms/NDscJ
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skillstat
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November 21, 2014 at 11:04 am
Will check. Template I’m editing is registration confirmation, Primary Registrant, attempting to create a custom template. Codes weren’t translating actual info for company email or phone under event contact info.
I’m going to try this again one more time with one of my developers looking over my shoulder so to speak, and see if he can identify anything.
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Tony
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November 24, 2014 at 2:54 am
Hi Tracy/Brent,
I just wanted to check in and see how you got on with this?
Were you about to edit the template the way you needed?
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skillstat
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November 25, 2014 at 7:53 pm
hi Tony,
We’ve just been through launch, and we’re rather frantic right now filling our calendar. I haven’t had a chance yet to test the custom template functionality, and we’re going with a generic template for now that addresses the needs of all participants. Less than ideal, but we can make it work for now. I’m considering escalating a couple of these issues using support token’s to get to a resolution faster, and get some hands on support from your team. When I purchase support tokens, does it trigger hands-on support?
Brent
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Tony
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November 26, 2014 at 3:27 am
Yes, they do.
Each support token is valid for 30 mins of priority support time and allow us to work through any issues (related to EE) you may have. In a nutshell they allow us to focus solely on your site and the issue reported.
Just to note, when you purchase a support token you will find it available within your Account, there will be a link to allow you to redeem your token(s).
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