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Merge two accounts

Posted: October 19, 2016 at 10:26 am

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Samantha

October 19, 2016 at 10:26 am

Hello!
I will try to explain this as best as I can πŸ˜‰ We do have the user integration plugin but I want to be clear that I’m not talking about WP users in this case but the user in EE. I have a registrant who used a different email and this created a new account for them. How do I merge these in EE? I just need to know which tables would be affected. It would appear that I only need to change ATT_ID in wp_esp_registration (I’m not worried about wp_esp_attendee_meta because the info matches across both accounts). Thank you!!!


Samantha

October 19, 2016 at 10:53 am

It appears to work perfectly, so as long as I haven’t completely screwed everything up by doing it πŸ˜›


Josh

  • Support Staff

October 19, 2016 at 12:12 pm

You might also delete the extra contact that was made when they registered with the other email address to avoid duplicates. You can go to Event Espresso > Registrations > Contact List tab, and when you hover over the First name cell, a trash link will display. Then you click to move the extra contact to the Trash.

  • This reply was modified 7 years, 11 months ago by Josh. Reason: added further instructions


Samantha

October 19, 2016 at 3:29 pm

I did do that, but it appears I can’t delete them completely?


Josh

  • Support Staff

October 19, 2016 at 3:43 pm

Correct. So they can be trashed. They may add the UI to permanently delete trashed contact, but before they do that there will need to be a way to ensure that any one contact that’s been trashed does not have any registrations attached to it.


Samantha

October 20, 2016 at 8:16 am

Thank you!!!

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