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whr-admin
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October 22, 2018 at 5:51 am
We offer the ability to book as a team, so the Primary Registrant has an additional question of ‘Team name’, and we can then see all attendees in that team, which works well.
However, sometimes we get asked if they can add an additional team member, which we can do from the back-end (via ‘Add New Registration’), however we can’t link this to an existing team/transaction/Primary Registrant, which then causes us problems when they come to check in … any ideas how we can resolve this?
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Tony
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October 22, 2018 at 9:48 am
Hi there,
Currently, we don’t have a method to add additional registrations into a group so the only way to do the above and work with the group check-in (assuming you are using the apps?) is to re-create the group registration selecting the correct number of tickets and input all of the details for the tickets, then cancel the original group.
Can you add more details of the problems you are running into running into with check-in currently?
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whr-admin
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October 22, 2018 at 2:29 pm
Thanks Tony
These event are obstacle muddy races, so we export the list and add this to an elctronic timing system we use, so we don’t use EE apps/check-in.
Thanks anyway
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Tony
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October 22, 2018 at 2:39 pm
Ok, so if you are using the CSV you could sort by team name and then combine them together outside of EE (using Excel for example), but I’m guessing you are already doing something like that anyway.
The only way to combine them into a single group from the start is to re-register them with the correct number of tickets selected and re-input their details.
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