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Kevin Pinto
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September 1, 2015 at 8:03 pm
I manage events where there is an in-person interview and prescreening process, after which we register the attendee manually. We follow the process:
1. View registrations for the event in question.
2. Click on Add New Registration.
3. Follow all the prompts.
4. Finalize with the transaction in Complete state and the Registration in Approved state.
This works well. However, I do not receive any copy of any email that may be sent to the attendee. I would like to receive a copy. How can I do this? There exists the Registration Approved Template (Event Admin Recipient), which implies that I should be receiving an email, but I don’t. Is this a bug or am I missing something?
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Kevin Pinto
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September 1, 2015 at 8:04 pm
As a clarification: the attendee usually pays with a credit card in person, so payment does not go through Event Espresso.
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Tony
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September 3, 2015 at 7:23 am
Hi Kevin,
When you apply the payment within the transaction are you selecting to ‘Send Related Messages’? – http://take.ms/lrv8h
If that checkbox is left unchecked then no registration messages are sent (the payment email is alway sent) to either the admin, or the registrant.
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Kevin Pinto
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September 3, 2015 at 7:57 am
I believe I am, but I will check again the next time I do a manual registration. Please leave this topic open for a week and I will provide an update.
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Tony
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September 3, 2015 at 8:39 am
Do you have other registrations that are not input manually?
If so do you receive an Admin email for those?
Threads will close automatically if no reply is made within 2 weeks, we (the support team) will not close this thread but if it automatically closes please feel free open a new thread and we can investigate further.
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Kevin Pinto
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September 3, 2015 at 8:44 am
Yes, and for registrations that are initiated by users / customers, we do receive an email upon a successful registration. This lack of email only occurs during a manual registration.
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Tony
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September 3, 2015 at 9:29 am
In that case it is likely the checkobox on the bottom of the apply payment popup. It is not check by default to prevent duplicate/incorrect emails and is easily missed.
Are you using the latest version of EE4? Currently 4.7.8.p
I’ve just ran a test registration on a couple of sites and did receive both the Event Admin and Registrant Emails.
When you make another registration (you can apply a test registration then set the status to cancelled if you want to add a registration now) double check that checkbox before applying the payment, if it is checked we can investigate further.
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Kevin Pinto
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September 3, 2015 at 10:12 am
Ha, that fixed the issue! I was mislead by the “primary registrant” language in the message and so did not check the box. I checked it and it now works.
Thanks so much for your help!
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Tony
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September 3, 2015 at 10:25 am
You’re most welcome 🙂
Just let us know if you have any further problems.
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