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North Shore Men’s Health Initiative
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August 27, 2016 at 5:18 pm
Hello,
Please see example below of a situation our team is trying to resolve. (We have a handful of these similar situations on a smaller scale, but this one is easiest to articulate)
Some background details:
– Maximum number of tickets is set to 10
– We had an Attendee purchase 3 groups of 10 tickets. (i.e. they did 3 transactions with 10 tickets (For our event, 10 tickets = 1 table)
– They used the exact same first, last, and email on ALL of their tickets
– A week later, they sent us a message specifying the first and last name of their “29” guests
For tickets 2-10 of each of the 10 ticket Registrations, I clicked “Create New Contact”, changed the contact as requested and hit save. That worked.
However, since the same first, last, and email was used initially, it seems like the “primary” registration is linked across all 3 of the Primary Registrations (1 of 10 x 3). The “Create New Contact” button does not exist on the primary contact for the 1st Registration of each of the three, and when I change any of those, all three of these tickets update the primary contact (1/10) to the same name spanning across.
Question: How can I change the Primary Contact independently for each of these 10 ticket orders to be unique? (And if the interface doesn’t allow, is there more of a manual/db work-around?)
Thank you,
–Nick
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Lorenzo Orlando Caum
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August 29, 2016 at 1:55 pm
Hello,
The create contact button is available for the additional registrants/attendees at this time. You could cancel those registrations where the primary registrant name is used twice and then manually add the registrations through the WP dashboard.
Go to Event Espresso –> Events and hover over the name of the event and click on Registrations. Then on the next screen look for an Add Registration button in the top area of the screen and click on it.
You’ll then be able to select the pricing options for the event.
We also have a video for manually adding registrants/attendees here:
https://eventespresso.com/wiki/manually-add-registrant-wordpress-dashboard/#video
—
Lorenzo
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North Shore Men’s Health Initiative
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August 29, 2016 at 3:19 pm
Thanks Lorenzo,
If I cancel the Primary Registration where the name is duplicated, will it convert a 10-ticket registration to a 9-ticket Registration?
And from there, just add one un-linked new Registration?
Just want to make sure I’m following your recommendation. I am concerned about messing up the other 9 Registrations in each transaction.
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Tony
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September 6, 2016 at 6:26 am
If you do the above then currently EE will set that single registration as Cancelled but it will not alter the transaction to show an amount due for 9 registrations, the payment will remain as the full 10.
You won’t break the other registrations but that additional registration you create will not show up as part of the group.
To do this ‘properly’ you will need to create a new batch registration from within the admin. Select 10 tickets and add all of the details for all of the registrations when you create the batch. Basically your creating a copy of the group onto a new set of registrations using the correct values.
When doing this you will want to NOT have the ‘send related messages’ checbox enabled – http://take.ms/4bj8A
Otherwise your registrant will receive another set of emails stating they have registrations that are Pending Payment.
Now within that NEW group, add a payment to the transaction (again make sure the send related messages is not checked when doing so) you can use all of the same details from the original transactions payment so that you have a record.
You’ll now have 2 groups of registrations that are the same, the original and the new one you just added. The payment has been applied to both of the transactions which you don’t want.
Edit the original transaction and remove the payment (you’ve now applied all the details to the ‘new’ one right?)
Then select the old registrations and set them all to cancelled.
That’s currently the only way to separate (well actually create a new primary reg for that group) the primary registrant onto another group from the front end/admin.
Do you need to trigger emails for these registrations?
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