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sawdustartfestival
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July 8, 2019 at 4:38 pm
Hello,
We have an event that has five different tickets. We need to set it up so two of them are only available to be mailed by post and the other three can be either mail or email. How can this be done (or can it)?
Thank You, Troy
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Josh
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July 8, 2019 at 6:38 pm
Hi Troy,
May I ask can you add some clarification? When you mention only available by mail does that mean they cannot be purchased online?
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sawdustartfestival
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July 9, 2019 at 8:27 am
Hello,
These two tickets are purchased online, but delivered by post only. The other three tickets are also purchased online and delivered by email. The reason for the two to be delivered by post is they are season passes instead of single day tickets. Troy
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Josh
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July 9, 2019 at 12:20 pm
Hi Troy,
The tricky part to this is they’re all in the same event. If you could split the season passes into a separate event, then it’s a fairly simple thing to turn off the Ticket Notice email for that event. Or you could still send a ticket notice email for that event, but it’d be just a note informing them to watch the mailbox for their tickets to be delivered by post.
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sawdustartfestival
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July 9, 2019 at 1:40 pm
Hello,
That is what I thought. So can two events be on one page for purchase or should it be two pages? Also even if someone purchases season tickets and a day ticket at the same time the day ticket would be the only one to get an emailed ticket?
Thank You, Troy
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Josh
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July 9, 2019 at 1:43 pm
You can put the ticket selectors from both events onto one page if you’d like. There’s a ticket selector shortcode for each event (click the “Shortcode” button just below the event’s title field in the event editor).
Unless you have the Multi Event Registration add-on activated they’d only be able to purchase a season ticket or a day ticket in one transaction.
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sawdustartfestival
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July 9, 2019 at 2:05 pm
Yes we do have multi-event activated so I will try this out.
Thank You, Troy
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Josh
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July 9, 2019 at 2:11 pm
When you set up the custom ticket notice for the Season pass event you can set the To: field to be blank. That effectively disables the message type for that event.
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sawdustartfestival
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July 16, 2019 at 3:56 pm
Hello,
So I have separated the event into two so the passes have their own ticket but have come upon new issues. If you add a ticket and a pass to cart, only the one that has the add to cart button under it is added and if you add a ticket to cart only return to events list is available. Can this just be changed to a back button or can both events be made to use the same add to cart button? Here is a link to the page: https://sawdustartfestival.org/tickets/
Also I had to remove the powered by Event Espresso because it put it under each event and made too much space which I would still like to tighten up.
Thank You, Troy
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Josh
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July 17, 2019 at 6:56 am
Hi,
Both ticket selector tables actually need to use their own buttons. The reason being is because they are two separate forms. So each button needs to be clicked if adding both to the cart.
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