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Karen
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February 29, 2016 at 10:34 am
Hello, I have set up events to sync to MailChimp segments – however it has not been working. The API key is confirmed. It had worked in the past but now its not.
Thank you!
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Lorenzo Orlando Caum
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February 29, 2016 at 11:12 am
Hi Karen,
The integration asks an attendee/registrant to complete a double-optin so once they register on your site, then they click a confirmation via MailChimp to finish the process.
Are you using Event Espresso 3 or Event Espresso 4 for your project?
—
Lorenzo
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Karen
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February 29, 2016 at 11:24 am
Hi Lorenzo,
Oh I see! But I checked “Skip double opt-in emails.” in the mailchimp settings. Does it still require the double opt-in?
Thanks!
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Tony
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February 29, 2016 at 1:59 pm
Hi Karen,
If you log into your MailChimp account -> extras -> api keys.
On that page you’ll find a log of all api calls made in the last 24 hours. Do you have failed ‘list/subscribe’ calls there?
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Karen
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February 29, 2016 at 2:37 pm
I’m assuming that the X means fails and check mark are successes. Most of the Xes are “Already Subscribed” which is fine. There is one (-99) Unknown_Exception – not sure what that could be?
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Tony
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March 1, 2016 at 4:47 am
I’m assuming that the X means fails and check mark are successes.
Yes that’s correct.
There is one (-99) Unknown_Exception – not sure what that could be?
It’s a failure within the MailChimp api, unfortunately MailChimp themselves don’t know what the error was, so neither can we currently.
If you test a registration with a new email address does it show successful in the list?
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