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B Cleave
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October 7, 2015 at 9:15 am
Hi there,
I’m having a bit of a nightmare with EE3 at the moment. (Can’t upgrade to EE4 as it doesn’t support WorldPay)
Some payments for our event are being marked as completed, but they have £0 value against them, despite the payment coming through absolutely fine. This is a bit of a nightmare for accounting purposes.
Other payments are being marked as Incomplete, but the payment has come through absolutely fine. As a result the customer is not sent their ticket.
The final problem is that some people have been marked as Complete, but HAVEN’T paid (we’ve checked in Worldpay) and again their order is marked at £0 value. In this case I assume the tickets will have been sent out to the customer when they shouldn’t have been.
I’ve been through all of the records and I can’t seem to find any pattern in these orders at all. I wouldn’t mind if there was one or two, but there has been 26 for this one event alone!
As a result, I’ve updated my licence and updated the plugins that I can – but despite me updating the licence key in the Plugin settings, I still can’t update 3 of the plugins as it says I haven’t got a valid licence key still. Not sure why that’s happening either?
Any help would be really appreciated!
Thanks
B
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B Cleave
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October 7, 2015 at 9:15 am
Hi there,
I’m having a bit of a nightmare with EE3 at the moment. (Can’t upgrade to EE4 as it doesn’t support WorldPay)
Some payments for our event are being marked as completed, but they have £0 value against them, despite the payment coming through absolutely fine. This is a bit of a nightmare for accounting purposes.
Other payments are being marked as Incomplete, but the payment has come through absolutely fine. As a result the customer is not sent their ticket.
The final problem is that some people have been marked as Complete, but HAVEN’T paid (we’ve checked in Worldpay) and again their order is marked at £0 value. In this case I assume the tickets will have been sent out to the customer when they shouldn’t have been.
I’ve been through all of the records and I can’t seem to find any pattern in these orders at all. I wouldn’t mind if there was one or two, but there has been 26 for this one event alone!
Any help would be really appreciated!
Thanks
B
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Lorenzo Orlando Caum
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October 8, 2015 at 10:58 am
Hi there,
Event Espresso 4 does not currently support the WorldPay payment gateway natively. However, it is supported through Mijireh which works as a payment gateway connector (http://www.mijireh.com/docs/payment-gateways/).
They also handle securing your checkout page. Here is a brief video that explains how Mijireh works:
http://vimeo.com/105764642#at=25
Have you experienced this issue after upgrading to a current version of Event Espresso 3?
You are not able to upgrade some software as you previously had a business support license and now have a personal support license. The business support license includes add-ons (plugins) that are not automatically included in the personal support license.
We can credit your purchase towards a business support license. Please follow up with us here:
sales at eventespresso.com
Thanks
—
Lorenzo
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