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Lost Tickets Printable email templata after update

Posted: July 18, 2016 at 8:58 am

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Aurelio

July 18, 2016 at 8:58 am

When we updated EE from 4.9.2 to 4.9.3, the email template for printables tickets was reseted


Josh

  • Support Staff

    •

July 18, 2016 at 12:12 pm

Do you have a backup of your database from before you ran the update? Also, when you go to Event Espresso > Messages, is the Ticket Message template active?


Aurelio

July 18, 2016 at 1:45 pm

I had a snapshot of VM. No problem about this.
Yes. The ticket template was active and translated. It came back to english.


Josh

  • Support Staff

    •

July 18, 2016 at 2:36 pm

Are you able to get that template from your backup?


Aurelio

July 19, 2016 at 7:55 am

I already manually translated again.
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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
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Status: closed

Updated by Aurelio 8 years, 2 months ago ago

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