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Angus Russell
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October 29, 2014 at 10:50 am
Sent an email, suggested we posted on the forum so I have.
Today we have been unable to access our a/c for a number of hours – probably the DDOS. Now that we can none of our passwords, emails or usernames are recognised.
We have an event very early Fri morning, time zone GMT+4 and we need to access our database.
Please advise/respond soonest.
Thanks
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Tony
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October 29, 2014 at 10:57 am
Hi Angus,
As you are logged into your account here, I assume you are referring to the ability to log into your own site is that correct?
If so we (EventEspresso) have no access to your site, all of your events, attendees, users, login details etc are all stored within your sites Database and are not connected to Event Espresso.
If not could you explain this a little further please?
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Angus Russell
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October 29, 2014 at 11:05 am
Correct – first para.
We have a m\s plugin that permits us to access the backend amongst other things, which is as per the subject line. This is different to our EE login on this site.
If that m/s plugin is not the issue then it’s either a WP problem or form our developer/DB host.
Thanks
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Angus Russell
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October 29, 2014 at 11:42 am
Having queried our developer/host he has just informed us there was an issue. May have been nice if comm’s had gone in the other direction!
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Josh
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October 29, 2014 at 12:02 pm
Hey Angus,
If you were unable to log into your own site, the DDOS attack on eventespresso.com would have had nothing to do with that.
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Angus Russell
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October 29, 2014 at 12:26 pm
Thanks Josh. Source of the issue has been sorted.
Wasn’t sure where it was since we are using the EE m/s plugin.
As stated, our developer/host was slow on the uptake.
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