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Eugene Arboleda
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July 6, 2015 at 6:14 am
Hi, after registering and selecting Bank Payment as payment option, I get a successful registration but the “Loading Payment Information” message (with the rotating gear) gets stuck. I am able to view the PDF and the email gets sent, so the issue really is just that message. I have upgraded to Event Espresso 4.7.6.p already which should have addressed this accdg to the changelogs but seems that that’s not the case. You can replicate the issue by registering for this workshop.
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Josh
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July 6, 2015 at 8:23 am
Hi Eugene,
I checked the page on your site that should be loading the payment information and this is output in the source:
Performance optimized by W3 Total Cache. Learn more: http://www.w3-edge.com/wordpress-plugins/
Minified using disk
Page Caching using disk: enhanced (Requested URI contains query)
Database Caching 4/94 queries in 0.076 seconds using disk (Request-wide DONOTCACHEDB constant is defined)
Served from: manilaworkshops.com @ 2015-07-06 22:18:25 by W3 Total Cache
Can you try disabling the following W3 total cache settings listed below one at a time to see if any of them are contributing to this issue?
Minification, Page Caching, Database Caching
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Eugene Arboleda
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July 8, 2015 at 9:47 pm
Thanks, Josh. I disabled each one by one but each time the “Loading payment information” was still stuck. I enabled W3TC’s debug logging, loaded the page with the stuck message and pasted the source here.
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Josh
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July 9, 2015 at 7:41 am
Hi Eugene,
Can you try completely disabling the caching plugin?
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