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Laurita Winery
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July 12, 2016 at 1:47 pm
We received a complaint from an attendee that the link she received in her confirmation email just took her to our homepage. I feel like this has happened once before, but I can’t find the post in my account, or in the support forum. Could it have to do with the abandoned transaction from minutes earlier? https://nimbus.everhelper.me/client/notes/share/521147/ayb1hbkdegrhphsfonxi
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Lorenzo Orlando Caum
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July 12, 2016 at 2:48 pm
Hello,
Looking at your actions column, I see that the ticket icon is missing.
Could you double-check that the printable tickets add-on is enabled?
Here is an example (it appears on the end):
https://cl.ly/3p2a462o1E0I
—
Lorenzo
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Laurita Winery
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July 12, 2016 at 3:21 pm
Am I missing something? http://grab.by/Rpqm
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Josh
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July 12, 2016 at 5:50 pm
You go to Event Espresso > Messages > Settings and activate the HTML messenger. This will allow the ticket links to function.
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Laurita Winery
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July 13, 2016 at 6:36 am
Is this something that would’ve been turned off when I was deactivating and reactivating plugins during other tests?
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Laurita Winery
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July 13, 2016 at 6:39 am
That’s active now. What about “email”? And how is any of this affected by SparkPost (which was also “off” after deactivating/reactivating)?
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Laurita Winery
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July 13, 2016 at 6:40 am
http://grab.by/Rqg0
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Lorenzo Orlando Caum
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July 13, 2016 at 9:30 am
Hello,
All three of the options should be enabled (turned on).
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Lorenzo
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