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Licensing mess I don't understand

Posted: November 29, 2016 at 12:50 am

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William P Riley

November 29, 2016 at 12:50 am

I currently have a 5 domain Developer Edition license that does not expire until April 7, 2017. That license includes a free domain giving me a total of six of which I’m using these four:

x51c1
Active on: http://www.rodneywebbstore.com

x6e8d
Active on: http://www.elpasocountybar.org

x6ffa
Active on: http://www.aavp.org

x654a_FREE
Active on http://www.riograndefoundation.org

On the http://www.riograndefoundation.org site, I’m getting a dashboard message saying:

You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.

Why are all four of my in-use and valid licenses not supported for auto-updates?

Thanks.

  • This topic was modified 7 years, 10 months ago by Josh. Reason: removed full license key strings


Josh

  • Support Staff

November 29, 2016 at 7:51 am

Hi William,

The key that ends with _FREE is actually only for non-premium products like EE4 decaf. You can use one of the other non-FREE keys for the riograndefoundation.org site.

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