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Jesse
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February 11, 2016 at 11:41 am
Hello,
We renewed our license (EE3), but our version of Event Espresso has not updated. How often do pings occur? It’s been just about 24 hours.
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Josh
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February 11, 2016 at 12:15 pm
Hi Jesse,
It looks like all it needed was a key reset. It’s been reset now, and what you can do is go to Event Espresso > General Settings, hit save, and you’ll see a notice to update on the WordPress > Plugins page after that.
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Jesse
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February 11, 2016 at 12:51 pm
Great. Will automatic updates resume after I do this?
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Lorenzo Orlando Caum
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February 11, 2016 at 1:44 pm
Hi Jesse,
You should see a notice for one-click updates through your WordPress plugins screen. Then one will appear when there is an update available.
Thanks
—
Lorenzo
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Jesse
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February 11, 2016 at 3:36 pm
Hello Lorenzo,
I’m sorry, but I’m not seeing what you’re describing. Here’s what I do see:
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Jesse
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February 11, 2016 at 3:37 pm
I should clarify that what I’m looking for is automatic updates.
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Tony
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February 11, 2016 at 3:58 pm
Hi Jesse,
Currently your license key is not assigned to any domain.
Can you go to your account page copy the license key without the _FREE suffix.
On your site go to Event Espresso -> General Settings.
Fine the license key field and make sure it is empty. Then save the settings.
Now paste in your license key (check there is no whitespace before/after the key after pasting it in).
Now save the settings once again.
That should re-assigned your license key and enabled updates, if not please let us know.
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Jesse
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February 11, 2016 at 6:33 pm
OK, followed all the steps, and it looks like we’re good to go. I will keep an eye out to make sure automatic updates occur.
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Tony
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February 12, 2016 at 1:38 am
Great, looking over your account I can see the key is now assigned.
If you do have any further problems just let us know 🙂
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