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butterlane
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May 7, 2015 at 4:39 pm
Hi — the license was just renewed to the Business License for butterlane.com. However, when I try to upgrade the plugin, it states that it is unable to perform the upgrade. The error message reads: An error occurred while updating Event Espresso: Update package not available. The current version on the site is Version 3.1.36.1.P. Your help is appreciated. My main concern is if I download and upgrade a new package that I do not lose client data. Thank you.
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Tony
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May 8, 2015 at 6:11 am
Hi there,
All of the event information (including the attendees) is stored within the database, so changing the EE3 version install will not remove your data.
However it is always a good idea to backup your database before performing any update (themes, plugins, WordPress) just to be safe. There are multiple plugins available to do this, here is one I use:
https://wordpress.org/plugins/backupwordpress/
I have reset your license key, you will receive instructions on how to re-assing your key via email. Please follow those steps and retry the upgrade. If you have further problems just let me know, we made need to update manually on this occasion.
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