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Kimberly Frassett
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August 12, 2015 at 12:10 pm
I currently have pneumonia AND my site is having a lot of activity as people are registering for fall classes. I purchased EE4 on April 4 2015 and put in the key but then it requested a reset. I put in that one and now it says the key is wrong and I need to purchase a new one? I do not understand and I am full of FEAR that I will ruin the whole site and lose customers if I fool with it. I have two sites, my name is kim frassett. I have two keys in my account, which one goes with each? My site is kimfrassett.com and homeschoolatgracehb.org. Please advise?
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Jonathan Wilson
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August 12, 2015 at 2:08 pm
Hi Kim,
I am sorry you are having trouble. Yes. You have 2 license keys in your account. However, only one is for use with the premium version. The one with FREE on the end is for updates to the Lite (Decaf) version. So, if you are using the FREE key on a site that is running Premium, then yes, you will get those messages.
Does that makes sense?
Get well soon!
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