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license key still not enabling updates

Posted: April 21, 2015 at 5:28 pm

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storytheaterco

April 21, 2015 at 5:28 pm

A couple of months ago Dean reset my key, and my plugin panel is still saying:

“A new version of Event Espresso is available. View What’s New with version 3.1.37.1.P. A valid Support License Key is needed to enable automatic upgrades. Your current account does not allow automatic upgrades on more than one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”

I have followed the instructions to blank it out and re-enter, but it is still not “taking.” My support is good through 2016. Please advise. Thanks. ๐Ÿ™‚


Lorenzo Orlando Caum

  • Support Staff

April 21, 2015 at 6:48 pm

Hi Troy, try the new support license key ending in eb:

https://eventespresso.com/users/troyrutter2/#account-settings


Lorenzo


storytheaterco

April 21, 2015 at 6:51 pm

Thank you, that one worked. ๐Ÿ™‚ Much obliged!

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