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License Key Renewed but it is showing EE4 instead of EE3 in our account

Posted: April 25, 2017 at 2:55 pm

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Steven Hoskinson

April 25, 2017 at 2:55 pm

Hi,

We have just renewed our license key but we are having issues;

1. It is showing EE4 Plugin in downloads instead of EE3 whereas our original subscription is for EE3.

2. Secondly, it is still showing invalid license key error on plugins dashboard and there is no option to update the plugin.

Looking for your response.


Josh

  • Support Staff

    •

April 25, 2017 at 3:50 pm

Hi Steven,

If you go to your account page, you’ll see an option to Switch your Support License.

If you have any questions about your account, you can contact the sales team via the form on this page:

https://eventespresso.com/contact/
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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Josh 7 years, 5 months ago ago

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