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License Key Problems

Posted: September 5, 2014 at 8:09 pm

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Steve Schmidt

September 5, 2014 at 8:09 pm

I have the license key on my website but I get a message that reads : You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now. Not sure why I’m getting this.
Thanks Steve


Lorenzo Orlando Caum

  • Support Staff

September 5, 2014 at 8:46 pm

Hello,

I’ve just reset your Support License Key. In a few minutes, you’ll receive a confirmation to your email address on your Event Espresso account.

Please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Copy the existing key which appears at the top of the page. Then erase the existing key and click on Save on the right side of the screen. After the page refreshes, please paste your support license key and click on Save once more.

These steps will refresh your Support License Key for Event Espresso.


Lorenzo


Steve Schmidt

September 8, 2014 at 7:38 pm

Hi Lorenzo,

Thanks for your help,

Steve

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