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LIcense key on a new domain and remove from the first one

Posted: May 14, 2015 at 3:42 pm

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Nancy Smith

May 14, 2015 at 3:42 pm

I’m getting the following message when trying to update Event Espresso:

“You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
I’ve removed Event Espresso from the first site but this message remains and I can’t update. I’ve already requested a re-set. How do I go about fixing this?


Jonathan Wilson

    •

May 14, 2015 at 3:48 pm

I have reset your license key. You can remove it from the old site and enter it into the new site.

Let me know if you have any issues.
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Status: closed

Updated by Jonathan Wilson 9 years, 5 months ago ago

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