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Chris Dudick
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March 25, 2014 at 10:09 am
Hi Support Team,
My license key is not working. Could you please let me know what to do about this.
Thanks in advance.
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This topic was modified 10 years, 8 months ago by
 Jonathan Wilson.
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This topic was modified 4 years, 8 months ago by
 Garth.
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Lorenzo Orlando Caum
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March 25, 2014 at 10:16 am
Hi Chris,
Could you let us know what happens when you enter your support license in Event Espresso?
Your support license is available from your Event Espresso account and ends in the letter “e.”
—
Lorenzo
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Chris Dudick
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March 25, 2014 at 11:15 am
Hi Lorenzo,
I had the license key in EE3 and when I logged in to my EE account it said license Not Active. So I deleted the key from WP admin and saved then re-pasted the key in. It still isn’t working. Does that help?
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Tony
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March 25, 2014 at 11:38 am
Hi Chris,
Could you double check there is no white-space before or after the license within the field please?
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Chris Dudick
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March 25, 2014 at 12:00 pm
Yes, I deleted key again, saved, then added key, checked for spaces, there are none. I’m still getting error message in WP dashboard. I should have access to all add-ons with Business license, correct?
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Tony
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March 25, 2014 at 12:09 pm
The business license includes most of the Add-on’s, but not all.
Which Add-on are you having issues with?
Can you post the error you receive in the dashboard please?
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Chris Dudick
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March 25, 2014 at 12:46 pm
I can get into calendar settings but I get this message in dashboard: “There is an automatic update for Espresso Calendar available but your Site License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log into your account to manage your Site License Keys or purchase a support license now.”
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Jonathan Wilson
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March 25, 2014 at 2:26 pm
Hi Chris,
I’m not sure what’s going on here. I’ve issued you a new license key. You can find it in your account. Can you removed the one from your General Settings, save the blank field, then copy and paste the new one?
Let me know if you have anymore issues.
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Chris Dudick
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March 25, 2014 at 2:41 pm
Thanks Jonathan and everyone else for their help. The key seems to be working as the message in the dashboard is gone and the license is updated on my profile!
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Jonathan Wilson
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March 26, 2014 at 8:15 am
Great! Glad we could get that resolved. Let me know if you have anymore issues.
Since this topic is resolved, I am going to close it. If you have anymore questions or issues, please start a new topic and we will be happy to help there. 🙂
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