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Barry
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May 21, 2013 at 8:55 am
I have recently reset my license key because I mistakenly put it on a developmental site. I put the key in, hit save, but the key still shows not active on my account page. Here is the link to my registration page:http://northwestfloridafirearmstraining.com/wordpress/course-schedules/
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Josh
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May 21, 2013 at 9:09 am
Hi Sandy,
I checked and it looks like there were a few dev sites the key was used on. You’ll want to make sure the keys were removed from those sites.
Then you can go to Event Espresso>General Settings on your main site and refresh the General settings page a few times to trigger a ping to our servers.
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Barry
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May 21, 2013 at 10:03 am
I (mistakenly) put the license key on my original “local host” wp site, then I put the key on my “dev” site. I previously removed it from the local host site, but found that it was still installed on my dev site. I have now removed it from the dev site. So, the license is no longer listed on the local host site, or the dev site. I reinstalled it several times on the new live site, and refreshed the settings several times. Also, I have made sure that there are no white spaces in front of the key code. It is still not showing as active. What do I do now?
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Josh
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May 21, 2013 at 12:31 pm
We could try giving you a new key since the key was used on a dev site. Is the live site that you’re entering the key onto a single site installation of WordPress or is it on a Multisite network?
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Barry
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May 21, 2013 at 12:36 pm
I would love to try a new key. The live site is a single site installation.
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Josh
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May 21, 2013 at 1:00 pm
There’s a new key on your account page. If you’re still having issues with the key not activating after saving it on the Event Espresso>General settings page, you might try temporarily deactivating any security plugins if any are active. If that doesn’t work, we’d like to know the name of the hosting company, they may have a policy that’s blocking communication to our server.
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Barry
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May 21, 2013 at 1:55 pm
I am frustrated. I put in the new key and it showed up as “active”. Then when I went to update EE, it totally removed EE plugin from my site completely. Then I tried to re-install EE, it said, plugin install failed. Destination folder already exists. I think I have problems on my hosting side of things. My developer is working on it right now. I’ll be back in touch if I need more help. BTW I am using godaddy for hosting. Anything else you want add would be appreciated.
I think part of the problem may be the way I built the site on bitnami then uploaded it to godaddy as a dev site, then transferred the site without dev in the title.
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Josh
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May 21, 2013 at 2:08 pm
The destination folder exists error indicates that Event Espresso wasn’t removed, but was deactivated. You could have them check to see if the wp-content/plugins/event-espresso directory actually has files in it as well.
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