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LVLP
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July 13, 2016 at 2:45 am
I get this message constanly:
An automatic update for Event Espresso – Barcode Scanner (EE 4.6.0+) is available but your Support License Key has not been activated. For EE3+ users, please go to the Event Espresso General Settings page to set your Support License Key. For EE4+ users, please go to the Your Organization Settings page.
Now its barcode but later its another plugin. I have have entered my license key multiple time but it just wont work.
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Tony
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July 13, 2016 at 4:38 am
Hi there,
I’ve made a small change to your account.
Can you go to Event Espresso -> General Settings.
Make no changes and just save the settings.
EE will then check for updates, does it then allow you to update?
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LVLP
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July 13, 2016 at 5:13 am
I did what you asked me to do but the message is still there:
An automatic update for Event Espresso – Barcode Scanner (EE 4.6.0+) is available but your Support License Key has not been set. For EE3+ users, please go to the Event Espresso General Settings page to set your Support License Key. For EE4+ users, please go to the Your Organization Settings page. You can locate your Support License Key from your account on the Event Espresso website.
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Lorenzo Orlando Caum
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July 13, 2016 at 9:49 am
Hello,
I checked your account and you do have access to that add-on. Are you having trouble updating any other add-ons?
If not, could you manually update that add-on? Here are the steps:
1) Download the current version of the add-on from your account page here:
https://eventespresso.com/users/lvlp/#ee4-downloads
It will be saved to your computer as a zip file
2) Go to your WP dashboard (WP-admin) and then the plugins screen.
3) Look for the add-on and deactivate and delete it
4) Then install the newer version by going to WP plugins –> Add New –> Upload. Then browse to the file on your computer and start the upload. Allow it a few moments to complete and then activate.
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Lorenzo
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LVLP
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July 16, 2016 at 1:25 pm
Yes i am having trouble updating other add ons as well.
I have this message constantly in my dashboard.:
An automatic update for Event Espresso is available but your Support License Key has not been set. For EE3+ users, please go to the Event Espresso General Settings page to set your Support License Key. For EE4+ users, please go to the Your Organization Settings page. You can locate your Support License Key from your account on the Event Espresso website.
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Lorenzo Orlando Caum
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July 16, 2016 at 2:03 pm
Hello,
That message can be dismissed. It will not automatically disappear by itself.
You can also manually update the other add-ons.
Is your site a multi-site installation of WordPress where there are multiple sites running?
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Lorenzo
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LVLP
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July 16, 2016 at 2:14 pm
Yes my site is a multisite with multiple websites.
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Josh
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July 19, 2016 at 10:14 am
In that case, you can run the updates manually:
https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#ee4-manual-update
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LVLP
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July 25, 2016 at 3:49 am
HI Josh,
That is a bit of a hassle, is event espresso not compatible with multisite?
I don’t have a problem with updating manually but most plugins have the possibility to do this from the plugin list by just a click. Removing and reinstalling plugins is a bit more work. But if there is no other option, i have no choice of course.
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Josh
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July 25, 2016 at 12:33 pm
While Event Espresso itself is compatible with Multisite (we use Event Espresso on Eventsmart, which is a WordPress Multisite network), the Plugin update engine scripts that power the 1-click updates for EE and the add-ons are not Multisite compatible.
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