|
nelly
|
May 30, 2015 at 11:16 am
Hi,
I’m getting this message after i change the dummy domain that i was using to the real one, can i have i new one or change the one that i had to the real domain?
Thanks:
Your support license key is only valid for one domain at a time, and our licensing system has detected that you are using your license key on multiple domains. Please log in to your Event Espresso account to manage your Support License Keys, or if you have concerns, please Contact Us.
|
|
Tony
|
May 30, 2015 at 11:22 am
Hi Nelly,
I have reset your license key.
You’ll need to go to Event Espresso -> General Settings.
Remove the license key (cut), save the settings, replace the key (paste) and save the settings once more. Be sure to check for whitespace before/after the key before saving.
You will also receive an email with these instructions.
|
|
nelly
|
May 30, 2015 at 12:00 pm
Hi Tony,
Thank u..
I follow the instructions and i see the key is already set to the new domain in my EE account..
Should i wait sometime or do anything else, cause i’m updating events and they’re not making the changes…
Thank u..
|
|
Josh
|
May 30, 2015 at 1:40 pm
If you’re updating events, and the changes are not sticking, it’s not the license key that’s causing that.
Are you hitting the Update button after you make the changes?
|
|
nelly
|
May 30, 2015 at 2:12 pm
Yes i am..
After i press the update button and the page make the refresh doesn’t bring the event overview info just show the header but doesn’t bring the info .. is a recurring event..
|
|
nelly
|
May 30, 2015 at 2:28 pm
i try to create a new one and nothing.. its not working..
|
|
Josh
|
May 30, 2015 at 2:32 pm
Can you try disabling all plugins, then re-activate Event Espresso only? Once reactivated, does it let save an event?
|
