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rhj4
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December 13, 2016 at 2:17 pm
I am trying to update EE to the latest version but I get these two error messages:
An automatic update for Event Espresso is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
And…
An automatic update for Event Espresso – WP Users (EE4.6+) is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
This is the second time I have had this problem, but I trust you will fix it by yesterday, given your amazing super-coder powers!
Thanks in advance!
Bob
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Josh
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December 13, 2016 at 2:53 pm
Hi Bob,
If you see that message again, you can go to the Event Espresso > General Settings page, then click Save. It appears that something on your web server injected some extra content to the license key request earlier when the WordPress plugin API did its scheduled update checks, which led to the error you saw.
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rhj4
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December 13, 2016 at 4:16 pm
Josh,
I think that did the trick, but when I updated the plugins, it said that the update failed. However, it does not show the EE plugin(s) as needing an update and the dashboard shows no plugins needing an update. I am going to set this as resolved unless it pops up again in the future.
Thanks again for your great support.
Bob
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