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Julie Long
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January 8, 2015 at 8:21 am
I recently moved my website from a sub-folder to a root directory (from atlanticladies.com/wp to atlanticladies.com) and now I am seeing this notice in my admin panel:
You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
Should I reset the license key?
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Lorenzo Orlando Caum
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January 8, 2015 at 11:57 am
Hi, I’ve released your support license key.
Go ahead and activate it on your new site.
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Lorenzo
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Julie Long
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January 23, 2015 at 11:59 am
Hi,
I was unable to activate the released support license key that you generated on January 8. Is it because I didn’t activate it on the same day that you released it? I’m still getting this message:
You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
Julie
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Lorenzo Orlando Caum
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January 23, 2015 at 3:04 pm
Hi Julie, I’ve created a new support license key for your account. Please give that a try:
https://eventespresso.com/users/dr-pepper93/#account-settings
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Lorenzo
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Julie Long
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January 23, 2015 at 3:28 pm
Thank you! The new license key worked.
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Lorenzo Orlando Caum
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January 23, 2015 at 3:49 pm
Thanks for confirming Julie. Enjoy your weekend!
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Lorenzo
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