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Maureen McNamara
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January 8, 2016 at 4:52 pm
Hi
My license code is configured in the EE settings at this website:
http://cannabistrainers.com/
The most recent update EE4 autoupdate worked fine, but for the promotions addon it’s still showing I need an active license.
Also, I checked the license listing on My Account page and it does list the website address noted above.
Please advise, thank you.
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Josh
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January 8, 2016 at 6:00 pm
Hi Maureen,
I checked into this and it appears that the promotions add-on was also installed on another site on your domain that subdomain starts with sand and ends with box (pro tip: you can remove the WP files on the sandbox site if you’re not using it anymore).
So what I’ll do is a key reset and that should allow for updates on your main site. When you read this, you can go to the Event Espresso > General Settings page and save the settings, which will ping our servers with the reset key.
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Maureen McNamara
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January 13, 2016 at 3:56 pm
thanks I disconnected the database but the files were still there in the sandbox site. I’ve removed the whole install thanks for the reset.
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Josh
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January 13, 2016 at 4:21 pm
May I ask if you are now able to update the Promotions add-on?
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