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License error

Posted: August 7, 2023 at 3:00 am

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combiwel

August 7, 2023 at 3:00 am

We get the following error in one of our sites: https://s.inesta.nl/sJFAzF7g

Also when trying to upgrade the site I get: https://s.inesta.nl/MuVVTEjU

On other sites this work fine.


Tony

  • Support Staff

August 7, 2023 at 6:13 am

Hi there,

Which site is this happening on, I’ll check into the requests from that domain.

You can set your reply to private so only EE staff can view it if required.


combiwel

August 7, 2023 at 6:33 am

This reply has been marked as private.


Tony

  • Support Staff

August 7, 2023 at 9:02 am

I’ve reset your license key to re-assign the domain.

Looks like the site hit our license server from the staging domain WPEngine gave it early on which then invalidates the key. Resetting should fix it but if not just let me know.

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