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Licence key reset pending. Domain alias

Posted: August 17, 2021 at 1:50 pm

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c.barthe@futurelearning.fr

August 17, 2021 at 1:50 pm

Hello,
I asked for a reset of my licence key on Friday and it’s still pending.
In case it’s a necessary action, I just wanted to inform you that I can’t remove the licence key from my old domain and put it on my new one, because my new domain is an alias of the old domain, so I can’t access the WordPress settings of my old domain, as it’s always actually using the new one now. So the licence key stayed at the same place as it was before, but the new domain should now be registered. If you would like me to tell you what is the new domain, I would like to do so in a private message. Otherwise, I’ll be waiting for your feedback.
Best regards and thanks for your support.


Tony

  • Support Staff

August 17, 2021 at 2:10 pm

Hi there,

Apologies for the delay, your key reset request should now have been processed.

If you run into any issues re-assigning the key please let me know.


c.barthe@futurelearning.fr

August 17, 2021 at 2:22 pm

Hello. I confirm it worked. Thanks a lot for the switft reply.

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