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Alex Chambers
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May 8, 2014 at 7:09 pm
I have not visited the back end of our site for quite some time…I have a message to update our licence key – but the key “from my account information” does not save.
Can anyone help?
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Lorenzo Orlando Caum
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May 8, 2014 at 7:34 pm
Hello,
I’ve just reset your Support License Key. In a few minutes, you’ll receive a confirmation to your email address on your Event Espresso account.
Please deactivate and reactivate Event Espresso through WordPress plugins. Then follow one of the guides below:
If you are using Event Espresso 3, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Scroll down to the bottom of the page and locate the area for Support License. Now copy the existing key. Then erase the existing key and click on Save Options. After the page refreshes, scroll back down to the Support License area and paste your key and click on Save Options.
If you are using Event Espresso 4, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Copy the existing key which appears at the top of the page. Then erase the existing key and click on Save on the right side of the screen. After the page refreshes, please paste your key and click on Save once more.
These steps will refresh your Support License Key for Event Espresso.
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Lorenzo
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