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Licence Key Not Allowing Automatic Update

Posted: November 3, 2014 at 7:33 am

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charlene jaber

November 3, 2014 at 7:33 am

Hello,

I received the following message when I installed EE and put in my key:

“You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”

I do not have it added to another site. The site listed in the admin section here is the site I want the key added to.

WP version: 3.9.2
EE version: 4.4.3
New Install


Tony

  • Support Staff

November 3, 2014 at 7:44 am

Hi Charlene,

Your license key has been reset.

Please go to Event Espresso -> General Settings.

Remove the license key (cut) and save the settings, replace the license key (paste) and save the settings once more.

Be sure to check for any white space before/after the key when pasting.


charlene jaber

November 3, 2014 at 8:07 am

Thank you!

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