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I've got someone that needs a refund on their registration, but I can't find it.

Posted: July 5, 2019 at 8:23 am

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evansmagic

July 5, 2019 at 8:23 am

So someone emailed asking for a refund on their registration, but I can’t find their registration in Event Espresso. They sent me their confirmation email and event the paypal receipt and I still can’t find it by searching their last name or anything.

Any tips on where it could be?


Tony

  • Support Staff

    •

July 5, 2019 at 9:55 am

Hi there,

Which PayPal payment method did they use?

How long ago was the registration?
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Updated by Tony 5 years, 4 months ago ago

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