Support

July 22, 2016 at 6:54 am

Hi Tony!

My plugins were deactivated after installing a new plugin which was probably in conflict with one of the other plugins because it made my WordPress dashboard inaccessible. I then re-activated my plugins and found the one which was causing the trouble.

My tickets in the event editor cannot be edited anymore.

I de-activated all plugins again today except for EE, and yes, the same issues persisted including the map.

What I mean by built-in lines is text which I cannot edit, but rather appears automatically. For example, on the registration checkout page, the steps (login, attendee information and payment options) are not aligned on the top bars; and the text which says “In order to process your registration, we ask you to provide the following information”, In appears on one row, and the rest on another row.

Yesterday, my host providers installed the Force SSL URL Scheme plugin, because my SSL Certificate wasn’t working properly despite correct installation. They also told me to change the address to https, as opposed to http, which I did.

Can I load my EE scripts over https ? Would that fix the issues? If so, how can I do it? Thanks

July 22, 2016 at 9:02 am

Hmmm…the reason why my current plug-in was installed was because the secure green padlock did not appear on the website despite successful installation of the SSL Certificate and despite it pointing to the IP of my domain.

Would the Really Simple SSL do the same? If I install it, should I de-activate the current SSL plugin first?

July 22, 2016 at 11:35 am

I clicked on De-Activate the Force SSL URL Scheme and I got stuck because my WordPress dashboard (and website) fail to load anymore. It says that “This webpage has a redirect loop”.

I accessed my file manager with my host provider but couldn’t manually deactive the current SSL plugin; I tried moving the ssl.php file(the only file related to the plugin which appear there) to my plugins.hold folder, but it wouldn’t budge.

It could be because my WP and site URL are set to https rather than http. If that’s the case, how can I change that without access to my WordPress dashboard?

July 22, 2016 at 12:20 pm

Both the admin and the front-end weren’t loading, but I changed the WP address and site URL back to HTTP, and they worked, which is probably when you tried accessing the site too.

I was then able to activate the Really Simple SSL and the green padlock re-appeared. The bugs have gone as well except for the Google Map, which still doesn’t appear. Any ideas on that? Thanks

July 22, 2016 at 1:20 pm

Hi Josh,

Yes, I do have an API key, the map is enabled to be displayed and the address is consistent with the address on Google Maps.

It still doesn’t load.

I previously found a way to embed the map via a code from a third party website-this was also after Google changed the policy-and worked fine until yesterday or today. Now even with that it’s not showing at all.

July 22, 2016 at 2:22 pm

OK, thanks for that, I got the map to show now.

I still have a tiny problem though. When I zoom in, the pin doesn’t change location, it stays right in the centre of the map.

I’m not sure if this is because it can’t identify the exact exact location, but I tried adjusting the address in every way possible, and when zooming in the pin still isn’t attached exactly to the venue.