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Movement Monkeys
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March 19, 2019 at 10:52 pm
I have recently installed a mobile responsive theme to my website and everything else is working fine, except after people add a ticket to their cart, the pop-up for ‘view event cart’ or ‘proceed to registration’ is not touch responsive. Does anyone have any advice on how to fix this?
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Josh
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March 20, 2019 at 10:06 am
Hi,
May I ask can you post a link to a screenshot of this? Usually the modal will fit with a responsive theme.
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Movement Monkeys
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March 20, 2019 at 9:16 pm
Hi Josh,
Thank you for your response. The plugin is WPtouch. Here is a link: https://movementmonkeys.com.au/wp-content/uploads/2019/03/Image-1-1.jpg
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Josh
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March 21, 2019 at 7:15 pm
It’s a plugin and not a theme then? Can you check to see if the cart buttons work OK if the WP touch plugin is deactivated?
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Movement Monkeys
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March 25, 2019 at 8:51 pm
Hi Josh,
We have a mobile responsive theme, but I want to use the plugin because google is not recognizing our site as mobile responsive. I have the plugin deactivated until I can sort out this issue so that people can still buy tickets.
I just tried going in on the desktop version to the cart area which all works fine, but when I switch to the mobile version, there is no cart displaying whatsoever. The cart buttons displayed on the screenshot I sent you are not working.
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Josh
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March 26, 2019 at 9:44 am
Hi,
What you can do in this case is add some page/url exclusions to the WPTouch plugin’s “All URLs/pages except ” setting. This will make it exclude any pages where WPTouch causes issues. So for example, you could add
/events
and
/registration-checkout
to that setting.
Here’s a link to the documentation for WPTouch that explains how to use that setting:
https://support.wptouch.com/article/1406-site-compatibility-settings#ignoredurls
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Movement Monkeys
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March 27, 2019 at 5:17 am
Thanks Josh for your help. I had to upgrade to pro to change those settings and after I updated it, it was all displaying fine anyway. Cheers!
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