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barlee
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August 10, 2017 at 12:44 am
Hi,
This has happened a couple times so far where the user is not getting the correct tickets. They order multiple tickets that have different names and the tickets do not reflect all the names, mostly only one name is shown, yet in admin i can see 2 different names.
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Tony
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August 10, 2017 at 3:00 am
Hi there,
On your event do your require the ‘Personal Infomration’ question group for additional registrants? In your event you’ll have something like this -http://take.ms/1CBvc
Is the bottom personal info question group checked?
Where does the admin see 2 different names?
Within the registration questions themselves (here) or within the registration list (here)?
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barlee
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August 10, 2017 at 3:09 am
Hi,
Yes the additional personal info is checked.
I actually logged into admin and edited this particular booking and edited the contact info to use my email for both recipients and I resent the tickets and only one name was on all tickets. Which was odd as there should be 2 x tickets with 2 x names.
I see both names under attendees registered
I am happy to give you admin access to see what I mean and you are welcome to do tests, I have sent them direct links to their tickets for now.
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Tony
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August 10, 2017 at 3:13 am
Sure, I’ll take a look. You can use this form to send login details:
https://eventespresso.com/send-login-details/
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barlee
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August 10, 2017 at 3:31 am
Done, thanks
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Tony
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August 10, 2017 at 5:08 am
Hmm, ok.
It’s happening because the email address used for both contacts is the same, if you change the email of the second contact to something else, the first registration will receive a link that displays both tickets the second would receive their own individual ticket.
I’ve created a ticket for our developers to investigate this further, in the mean time you will need to change the second registrant’s email address for it to work.
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barlee
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August 11, 2017 at 2:37 am
HI,
I have just done tests using the same email for both attendees and it worked fine. Really confusing. I thought that maybe it was Bank Transfer or Cheque issue and it was not.
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Tony
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August 11, 2017 at 6:38 am
Yeah, it’s strange.
When I replied above I tested locally to confirm and I got the same results with the ticket notice email if registering 2 tickets and using the same email address with both registrations. I tested the same setup your using with users selecting bank/invoice and then applying the payment manually, then triggering the ticket notices (both at the time of payment and later), getting the same results.
However now if I test the same steps again I get the correct emails.
Are you still having the same problem with those 2 specific registrations? I’m going to do some digging into this to see if I can narrow down the cause.
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barlee
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August 11, 2017 at 7:44 am
I gave up with those 2 issues and just sent them ticket links manually…i am sure there is some obvious explanation however I am not sure.
Some small bug i suspect, perhaps we need to test checking out and pucking Bank Transfer and paying it off in admin using Cheque…perhaps there is some sort of mismatch there..
I will test that combo now and let you know the outcome
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barlee
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August 11, 2017 at 7:50 am
My logic is wrong because both clients who had issues were Bank / Bank and the other was Cheque / Cheque, they picked cheque and I applied payment in admin as cheque.
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barlee
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August 11, 2017 at 8:25 am
My tests are all fine..
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Tony
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August 23, 2017 at 6:08 am
I’ve spent some time attempting to reproduce this again but so far I’ve been unable to.
The payment methods selected by the admin shouldn’t matter at all, you don’t need to select the same payment method the user selected etc I’ve tested with a few different payment method just to be sure without issue.
I’ve made a note to monitor this but unfortunately, without a reliable method to reproduce the problem, we can’t fix it.
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