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Embercombe
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September 16, 2020 at 11:45 am
We have had a lot of complaints from out customers that they cannot pay. It seems this happens when they are using the Safari browser. The pay now button hangs and they get an endless circling icon. Has anyone else had this problem and is this issue being dealt with?
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Tony
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September 16, 2020 at 12:45 pm
Hi there,
We’ve not had reports of this, however, I did take a look at your site and noticed you are using Stripe checkout which has been deprecated by Stripe themselves in favour of what they call ‘elements’ so I recommending switching to that.
Go to Event Espresso -> Payment Methods -> Stripe.
Under ‘Integration Type*’ select Stripe Elements and save.
Now test a registration and see if you can force a declined message on Stripe using dummy details, or post here and let me know when you’ve switched and I’ll test.
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Embercombe
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September 17, 2020 at 9:10 am
Hi Thank you for your reply I have switched to Elements but not sure how to test without having Safari browser. Many Thanks
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Tony
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September 23, 2020 at 6:55 am
We can’t test live payments but have you had any additional reports?
Testing using an iPad with safari I do get the payment rejected email using dummy data, however, one thing I did notice is that your site allows HTTP and HTTPS connections to the domain.
The home page redirects to HTTPS but any other page can be loaded over HTTP, if your users are managing to load the site using HTTP and then trying to pay the Stripe integration will fail as it requires HTTPS.
One way to set your site up for HTTPS properly is using a plugin like this:
https://en-gb.wordpress.org/plugins/really-simple-ssl/
Before using the above make sure you create a database backup and that you have FTP access to the site just to be safe, switching on HTTPS can sometimes cause a redirect loop and you’ll need FTP access to fix it.
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