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brent verco
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April 30, 2015 at 9:47 pm
gday dean,
Brent here.
Having a bit of an issue with on my website
http://www.amsn.com.au ( running the latest updates of EE )
I am using the mijerh payment gateway with NAB transact as my australia payment gateway.
Over the past few weeks when somebody enrolls via the mijerh payment gateway their registraion is marked as approved yet their payment status is marked as pending.
When i view the transaction i can see that nab has provided a successful payment reciept number and the mijerh checkout marks is as paid and i can verify from my bank that payment was actually successful.
I go to edit payment detail, make no changes, close the window and then the payment is sudenly changed to complete.
To make matter worse to trouble shoot this happens to most but not transactions.
Any idea how to trouble shoot from here ?????
cheers guys
Brent
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Josh
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May 1, 2015 at 12:58 pm
Hi Brent,
Is there any caching set up on this site, either by means of a plugin or something like object caching (APC or other means) set up server side?
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brent verco
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May 3, 2015 at 5:26 am
HI Josh,
HOpe your well.
I am not aware of any plugin that does this but to be truthful I dont even know what apc caching is 🙂
I did breifly have cloudfare installed ( is that a caching platform ? ) on the server but this has been disabled for several weeks.
I have emailed my isp to double check on your server question. I will also slip you my admin login details via your support email in case you wish to have a poke around the dashboad and settings.
I have about to open another ticket on a problem with multiple ticket registrations. perhaps they are related ?
I will update you further with the reply from my isp.
cheers mate
Brent
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brent verco
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May 3, 2015 at 6:14 am
HI guys,
Just an update. just this reply from my hosting server
Hi Brent,
“apcu” is already disabled for your account.
so no cache running on my hosting server.
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brent verco
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May 3, 2015 at 5:28 pm
Just some further information in case it helps to trouble shoot. there seems to be no problem with the paypal payment gateway.
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brent verco
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May 5, 2015 at 9:34 pm
hello I really hope somebody can look into this soon 🙂
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Tony
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May 7, 2015 at 5:41 am
Hi Brent,
We included a fix within 4.6.25.P that may help with this issue.
I see you are still using 4.6.24.P could you update and see if this issue remains?
Its not something we have been able to reproduce and are still investigating.
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brent verco
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May 7, 2015 at 5:57 pm
HI tony !
Wow they are bringing in the big guns 🙂
as m grandfather once said. ” Give me anything in life except an intermittent fault ”
I have just upgraded too Version 4.6.25.p.
This issue is happening to about 1/3 of enrollments through mijeri gateway. I cant seem to see any pattern to it this stage. I will report back after we have a few more enrollments to see if the upgrade helped.
Kindest regards and thanks for your time
Brent
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Tony
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May 11, 2015 at 3:21 am
Hi Brent,
We have had a few reports of this and are currently investigating.
We have an open ticket which I have added this thread to to update with any news.
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Dean
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May 11, 2015 at 3:28 am
Hey Brent,
Have you had any more issues since the update?
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brent verco
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May 11, 2015 at 3:35 am
Hi Dean and Tony
Really appreciate your time and expertise in looking into this.
I have had no issues with this since the upgrade but sadly the sample size for this study would be 1.
It was happening to about 1/3 of my enrollments so if it does not occur over the next 3 to 5 I would be tempted to say its resolved.
I will let you guys know if I can see any patterns to the problems but I have not been able to find anything yet.
Best of luck and your work is really appreciated. EE is by far the nest wordpress plugin I have used and your support top class.
hang in there you guys will take over the world.
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Tony
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May 11, 2015 at 6:51 am
Thank you for the feedback, Brent. It is much appreciated.
World domination is 2nd on my todo list today 😀
Please do let us know if you have further problems with this.
*Note threads automatically lock after 2 weeks of no activity, if that happens please feel free to start up a new thread. If you mention you have posted about this before we can find it within your previous threads.
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