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evidencegroupe
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June 14, 2017 at 9:47 am
Hello
I have configured the braintree payment gateway. When I click on the payment button there is no overlay under the waiting message so :
– we can click on any element on the page
– we do not see that something is happening
This was for the case I filled in all required fields. When I miss at least one required field, empty required fields show an error message, this is normal but :
– I get a message “payment successful”
– the payment form is cleared and still displayed
I go to my braintree transaction list : the payment has not been recorded. I fill in all fields (+ credit card number) then the transaction is recorded. This is a critical bug :
– we have a lot of information to understand : fake payment successful, required fields
– a message says payment accepted while it is not
Do you have a solution to fix theseproblem ?
Thank you
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Josh
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June 14, 2017 at 4:36 pm
Hi there,
The first step in troubleshooting this is you follow this checklist:
https://eventespresso.com/wiki/troubleshooting-checklist/
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evidencegroupe
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June 15, 2017 at 1:53 am
Hello,
I installed wordpress yesterday so everything is new up to date, it can’t be a conflict.
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Tony
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June 15, 2017 at 4:19 am
Do you only have WP, EE and a default theme such as twentyseventeen activated on the site? If not then is could be a plugin conflict.
However, I’m assuming you are referring to this – http://take.ms/TyXXX
The ‘accepted’ message has been removed in the next update to Braintree, but you should already see the yellow message box and a cog will appear if the response is taking a while from Braintree.
Do you not see those on your site?
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evidencegroupe
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June 15, 2017 at 6:02 am
Yes I am referring to your screen shot. The problem is not really the two messages (I have bought event espresso yesterday so I think I have the latest release) but the fact that there’s no overlay and even if messages and a cog are displayed, it is hard to see that’s something happens at the first glance.
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Tony
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June 15, 2017 at 7:24 am
We don’t add an overlay to EE when the payment is made, the cog should appear and then the user is taken to the thank you page.
I can add your feedback to a ticket for the next time we look into improving the payment steps but currently, we don’t have a ‘fix’ for this as its expected behaviour.
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evidencegroupe
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June 15, 2017 at 10:13 am
OK, I understand. That would be a nice improvement!
But the first problem is more critical : a message says that the payment was successful (but it was not the case) and we get this message when we forgot at least one required field (see my first message).
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Tony
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June 15, 2017 at 10:58 am
An update was just released that removes the success notice, please update and retest.
If you don’t see the update go to Event Espresso -> General Settings and save the setting to force an update check. It should then show in the plugins menu.
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evidencegroupe
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June 16, 2017 at 1:22 am
OK, I see the update notification but under the licence key field, a message tells me “do not enter your licence key on a developpement website”. I am currently developing on my local machine.
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Tony
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June 16, 2017 at 4:45 am
On a development site you’ll need to update the plugin manually:
https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#ee4-manual-update
Basically, create a backup of the site, de-activate and delete the plugin/add-on you are updating, download the new version from your account page and installed it manually through plugins -> add new -> upload plugin.
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