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Issue with Automated Upcoming Event Notifications Not Appearing in Templates

Posted: June 7, 2023 at 6:23 pm

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lindsaywildlife

June 7, 2023 at 6:23 pm

We just installed the Automated Upcoming Event Notifications Add-On, and per the documentation, it says:

Look at the top of your screen and click on Default Message Templates. Then scroll down the page, and you’ll see two notifications:

– Automated Upcoming Event Notification
– Automated Upcoming Datetime Notification

However, you can see from the screenshot below that those two notifications do not appear in the list.

https://monosnap.com/file/QyzWRuV7iKdCgFacuMyV4BcG5GUaSw


Rio

  • Support Staff

June 7, 2023 at 9:18 pm

Hello,

I looked on your site and I can’t detect “Automated Upcoming Event Notifications Add-on”
https://app.screencast.com/c2reFSD4sIG5y

Can you confirm if you download and installed the plugin? https://app.screencast.com/u5FgNqriVABpe

If you missed to install it, check this documentation.
https://eventespresso.com/wiki/eea-automated-upcoming-event-notifications/

Thanks


Tony

  • Support Staff

June 8, 2023 at 7:56 am

Just to add to Rio’s comment, if you’ve installed the add-on you may not have activated it.

Go to Dashboard -> Plugins.

Find ‘Event Espresso – Automated Upcoming Event Notification’ and make sure that plugin is activated.

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