Support

February 28, 2019 at 11:14 am

Hi there,

I have an issue with the dispatch of order confirmations which are not dispatching through the system for any reason. What I want to achieve is that order will be set automatically on confirmed and the related order and event information mails will be sent after user placed the order (independently from payment status). What do I have to do where in order to get this done?

Ok, may I ask which template you are referring to when you say ‘order confirmations’?

Do you mean the Registration Approved emails?

One more information:
I already have activated the standard setting to “Confirmed”, but emails are not sending.

Which setting is this and in which location?

Do you mean the ‘Default Registration Status’ setting?

I have also set “Send Related Messages” to “Yes”, but its switching back to “No” automatically, but I want for all events that the confirmation dispatches automatically.

Do you mean when editing a registration? There are multiple locations that show ‘Send Related Messages’ so you’ll need to be a little more specific. Maybe add a screenshot:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

However, that optionn should default to No as it has nothing to do with the automatic registration emails for your events, its shown on pages where the admin can make changes and on save if its set to Yes, then whatever changes you make may trigger emails, it defaults to no to prevent duplicate emails.

The confirmation email stays blank for details such as date and time of the event. Thats how the code looks like at the moment:

Which template is that from?

[DATETIME_LIST] runs the DATETIME_LIST in the template and loops over any datetimes passed to it to output the details in that section for each datetime, if that is empty you wont get any output.