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Guy Michaels
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July 22, 2015 at 9:49 am
Hello, I recently bought EE4 However in implmenting EE4 I am apparently doing something wrong or something is wrong becasuse I cannot log into my site using the EE HD Ap for Iphone nor can I do recurring events in EE4. I am having to duplicate every event. I do over 250 events per year! They are all on the same day, time and location. HOW CAN I NOT HAVE TO DUPLICATE EACH EVENT?? Also, I have to be able to pull up each nights attendees and “Check them in ” on my iphone.
HELP! I have called the number I have MULTIPLE TIMES and have left MULTIPLE messages an no one has EVER called me back! I either have to get this fixed or I am either going to need my money back or a version that will do what I need it to do.??? HELP PLEASE!!
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Josh
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July 22, 2015 at 10:06 am
Hi Guy,
Please see Tony’s response to your other thread:
https://eventespresso.com/topic/i-need-help-i-just-bought-ee4-and-have-some-major-questions/#post-165402
If you decide to go with Event Espresso 3 for now, someone from the sales team can work with you. You can get in touch with someone from sales here.
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Guy Michaels
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July 22, 2015 at 10:19 am
I have to say… this whole EMAIL and cant talk to a person thing is very annoying! The solutions to a problem that take 50 emails back and forth can be resolved with one 2 minute phone call. I mean thank you for the response… but dang. Email for this, email for that… reminds me of Trip Advisor which is frustrating to the point where you want to pull your hair out.
I clicked on the link to the “get in touch with someone from sales here” link and it took me to the same page Ive already been on a dozen times. You have to understand… I am not a techy, a developer and programmer, I am doing good to integrate into WordPress at all…so you have to understand that not being able to talk to a HUMAN is very very frustrating.
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Josh
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July 22, 2015 at 10:29 am
Hi Guy,
We currently only offer support by email and forums, and I’m sure we can help you this way!
I’ll check with the sales team on getting your account switched over to Event Espresso 3, and they’ll be in touch.
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Lorenzo Orlando Caum
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July 22, 2015 at 11:21 am
Hi Guy, I wanted to follow up here.
Earlier today, you contacted us via our contact page and I replied. The email that you wrote in from is different than the email that is on your Event Espresso account.
Could you go ahead and reply to the email that I sent earlier today? We want to make sure that the best email is set on your account so you can receive our replies via the support forums.
Thanks
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Lorenzo
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