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Rob Brandenburg
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March 19, 2014 at 1:16 pm
WordPress Version:
3.8.1
PHP Version:
5.3.27
MySQL Version:
5.1.65
Event Espresso Version:
3.1.36.4.P
WordPress Address (URL):
http://naweoa.org/2014
WordPress Content Directory:
/home/naweoa/public_html/2014/wp-content
Site address (URL):
http://naweoa.org/2014
Event Espresso Plugin URL:
http://naweoa.org/2014/wp-content/plugins/event-espresso/
Event Espresso Plugin Path:
/home/naweoa/public_html/2014/wp-content/plugins/event-espresso/
Event Espresso Upload URL:
http://naweoa.org/2014/wp-content/uploads/espresso/
Event Espresso Upload Path:
/home/naweoa/public_html/2014/wp-content/uploads/espresso/
Event Espresso Template Path:
/home/naweoa/public_html/2014/wp-content/uploads/espresso/templates/
Event Espresso Gateway Path:
/home/naweoa/public_html/2014/wp-content/uploads/espresso/gateways/
I have a person that signed up for an event with 4 atendees @ $55.00 each for a toatl of $275.00 The invoice shows this correctly, however the system shows him owing $335.00 a difference of $60.00 I changed the payment to reflect $275 paid and tried to change the status to paid but the system returned it to pending.
No discounts used.
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Tony
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March 19, 2014 at 1:29 pm
Hi Rob,
Was this a Mutli Event Registration using a Cart link or a single registration with multiple tickets?
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Rob Brandenburg
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March 19, 2014 at 1:43 pm
Mulit Event Registration. He did process other registrations in separate transactions
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Lorenzo Orlando Caum
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March 19, 2014 at 3:14 pm
Hi Rob,
Could you try adjusting the amount in the Edit Attendee Payment Record screen by using this field:
http://cl.ly/image/0Z1W3m2G3B3V
It accepts negative values.
Then you should be able to set the payment status to completed.
—
Lorenzo
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Rob Brandenburg
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March 19, 2014 at 3:38 pm
A negetave payment of $60 showed he still owed $120.
A payment then of $120 showed the payment completed.
But!!! The devil is in the details.
Now it shows he paid a total of $335 for an event that only cost $275.
So Accounting now has a problem Where did this $60 go.
Also;;;
Why did this happen.. How can we depend on the program to charge the right prices.
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Rob Brandenburg
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March 19, 2014 at 4:04 pm
Edit payment page now showing the completed payment of 335
http://naweoa.org/Working/EE/payment.jpg
Transaction status
http://naweoa.org/Working/EE/payment2.jpg
And finally the invoice showing 4 registrations @ $55
http://naweoa.org/Working/EE/paymnet3.jpg
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Rob Brandenburg
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March 19, 2014 at 4:12 pm
Sorry I gave an incorrect answer before it was a single registration with multiple tickets?
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Lorenzo Orlando Caum
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March 19, 2014 at 4:36 pm
Thanks for explaining further. I’m actually not sure how this happened but I believe I can help you get your numbers to match up.
1) One this page (Edit Attendee Data):
http://naweoa.org/Working/EE/payment2.jpg
…could you set the price at 55 and the quantity at 5 and click update. This should move the cost to 275.
2) On this page (Edit Attendee Payment Record):
http://naweoa.org/Working/EE/payment.jpg
…could you enter a -60 in the new payment amount field?
That should bring the balance to 0 and allow the payment status to move to completed.
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Lorenzo
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Rob Brandenburg
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March 20, 2014 at 12:06 pm
Through much tweaking I have got the numbers to match. Thanks for your help on that.
Ill watch to see if more incorrect registrations come in but it kind of defeats the purpose of the software if we have to check every calculation.
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Lorenzo Orlando Caum
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March 20, 2014 at 2:11 pm
Hi there Rob,
Thanks for an update. I really am not sure how it happened, otherwise I would have shared some ideas.
Please do let us know if it happens again.
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Lorenzo
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