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Matt
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December 23, 2015 at 2:40 am
I can’t seem to get a logo to be displayed on invoices/tickets.
I have tried several different formats and sizes and nothing seems to be working. It shows as a blank space in the back end and a missing image icon on the tickets/emails.
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Josh
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December 23, 2015 at 8:20 am
Hi Matt,
Are you using the shortcodes for the Invoice/Company logo? If so, are they wrapped in any extra html? Also, is the invoice logo set in the General settings, the Invoice settings, or both?
One cause for this is there’s a PHP function that’s used to get the image and some servers will disable it by default. So one troubleshooting step that you can take is turn on debugging (WP_DEBUG) and look for an error that says something like Warning: getimagesize() [function.getimagesize]: http:// wrapper is disabled in the server configuration by allow_url_fopen=0.
If you’re seeing errors like the one above, you can contact your host and request that they enable allow_url_fopen.
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Matt
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December 23, 2015 at 4:58 pm
At present I am trying to use the general settings page.
I have no experience with WP_DEBUG.
When I check the invoice and other messages, the short code is there.
I assumed that the logo in the general settings is what sets it?
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Matt
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December 23, 2015 at 5:02 pm
I’ve now sorted this! I just needed to add a URL, rather than trying to add the logo to a post.
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Josh
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December 23, 2015 at 5:16 pm
Hi Matt,
I’m glad you have this sorted. In case you run into something where debugging is needed, I can recommend following this guide:
https://codex.wordpress.org/Debugging_in_WordPress
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