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Stichting Galakoor Amsterdam
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November 19, 2014 at 6:53 pm
Hi,
while setting up my invoice I added a .jpg image as logo in the invoice payment settings. This logo causes the [invoice_link] in the registration-email not to download the PDF invoice occasionally.
Sometimes I have to click the link in my e-mail up to 3 times before it actually downloads the PDF. The times I have to click it before it actually downloads the PDF differs from time to time.
Does anyone know what causes this problem?
I am using:
Wordpress version 4.0
Event Espresso version: 3.1.36.6P
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Lorenzo Orlando Caum
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November 19, 2014 at 9:07 pm
Hi,
The invoice is created on demand by your web server so it may take a few seconds to load.
When you click it and it doesn’t show, are there any errors appearing?
—
Lorenzo
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Stichting Galakoor Amsterdam
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November 20, 2014 at 6:20 am
Hi Lorenzo, thank you for your reply
Yes, the one time this error appears:
FPDF error: Missing or incorrect image file: http://www.galakoor.nl/gala-logo_factuur.jpg
The other times it just downloads perfectly.
Could it be a server problem? The server on which this website is running tends to be slow sometimes in my experience.
Would it help if I try to hard-code the image in the invoice template? (if so, what would be the best way of doing it?)
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Dean
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November 20, 2014 at 6:30 am
Hi.
1) Make sure that in the Invoice Settings, the image URL does not have any whitespace/spaces before or after it.
2) Go to http://YourSiteName.com/wp-admin/options.php and look for image_default_link_type and make sure the corresponding value is file
screenshot http://take.ms/b3Gyb
(please change YourSiteName.com to your actual domain).
If neither of those resolve the issue, then it might be that your server may not have the following set:
allow_url_fopen = On
In which case it is best to refer to your host.
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Stichting Galakoor Amsterdam
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November 20, 2014 at 3:39 pm
Hi,
I changed my image_default_link_type setting to file, and made sure there are no spaces before or after the URL. Unfortunately both checks didn’t solve it. I could check with my host/server weather the allow_url_fopen is set to ON or not, but the fact is that the [invoice_link] shortcode works once every 3 to 4 tries…
Can you tell me if hard-coding the image could solve the issue?
thank you
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Dean
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November 21, 2014 at 2:16 am
You could try but I can’t see how hard coding it would be any different, as it is still passing over the URL of the file.
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Stichting Galakoor Amsterdam
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November 21, 2014 at 6:19 am
Ok, I’ll leave this the way it is for now. I’ll wait for feedback from my end-users and see if I need to change something.
Thanks for all your quick and helpfull replies!
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Stichting Galakoor Amsterdam
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December 4, 2014 at 10:09 am
Hi,
I checked this with my host and their setting is
allow_url_fopen = On
So that can not be the problem.
Registration is open since last week, we had some registrants and a couple of them e-mailed us about this problem. I don’t want all registrants to have to e-mail me about this problem, obviously 🙂
Any other ideas how to solve the issue?
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Lorenzo Orlando Caum
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December 4, 2014 at 10:49 am
Hi, could you run a test registration and then email the registration’s invoice link to the email address below:
support [at] eventespresso.com
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Lorenzo
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Stichting Galakoor Amsterdam
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December 4, 2014 at 11:13 am
Hi Lorenzo,
e-mail sent.
Thank you for reviewing the documents.
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Lorenzo Orlando Caum
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December 4, 2014 at 4:48 pm
Hi, please let us know if raising the memory helps since this appears to be sporadic.
Thanks
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Lorenzo
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