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adijeff
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July 31, 2023 at 7:56 am
Hi, I have recently updated to EE v5, in the registrations, the receipt link works, but the invoice link sends me to the homepage:
https://ddl-conference.com/?ee=msg_url_trigger&snd_msgr=html&gen_msgr=html&message_type=invoice&context=purchaser&token=1-ee0c37f5c7c0aa6369bd826e535db04c&GRP_ID=2&id=3944
The receipt shows fine:
https://ddl-conference.com/?ee=msg_url_trigger&snd_msgr=html&gen_msgr=html&message_type=receipt&context=purchaser&token=1-ee0c37f5c7c0aa6369bd826e535db04c&GRP_ID=1&id=3944
Please can you help?
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Tony
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July 31, 2023 at 8:19 am
Hi there,
Go to Event Espresso -> Messages -> Default Message Templates.
Can you see the Invoice message type listed there? (You may have multiple pages)
If so click to edit that template and make sure the template is set to be active:
https://monosnap.com/file/44IxQF7COcM3XtC7HCIblo9HkF6jqU
If you don’t see Invoice there, go to the Setting tab, then the HTML section.
If invoice is in the active section, move it to be inactive on the right, wait a second, then move it back.
Can you see the Invoice message template in the previous list now and does the above invoice link then work?
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adijeff
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July 31, 2023 at 9:02 am
Wow, as easy as that, thanks Tony. It was set to inactive. The client must have disabled it accidentally. Thanks for your help. You can close this ticket.
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Tony
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July 31, 2023 at 9:16 am
You’re most welcome.
Any further issues just let us know.
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