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SAElle
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June 27, 2023 at 1:08 am
Hi, I’ve been trying to contact you re my email address in the invoice being sent to my clients. It’s got my email address incorrectly. I tried checking General settings and Payment Methods as previously advised but they both have the correct email address. I’m trying to look where I can edit this info right here: https://app.screencast.com/BBmQIvX9RAEMV
correct email should be shari@communicationgroup.com.au with an “n” in communication. Thank you
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Tony
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June 27, 2023 at 2:42 am
Hi there,
You can set email used within the Invoices within the Invoice payment method settings.
Go to Event Espresso -> Payment Methods.
Find the Invoice payment method (temporarily activate it if it is deactivated)
In the settings for that payment method will be the ‘Payee Email’ field.
I’m guessing the incorrect email has been set there.
Either correct the email there or set it to an empty field so that the value in EE -> General Settings -> Your organization -> Primary Contact Email is used in its place.
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SAElle
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June 28, 2023 at 12:20 am
Your guess is correct! So I had tax invoice activated and found the error there 🙂
Thank you, you have been very helpful 🙂
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Tony
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June 28, 2023 at 1:01 am
You’re most welcome 🙂
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