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GetKnitNick2017
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April 3, 2017 at 8:49 am
Hey EE team. You have all been very helpful in the past, and we are hopeful that you can help us out here. Today our site went down and we got the ‘Internal Server Error’ message. We contacted our website host (GoDaddy) and the assured us the server was working but the Plug-In’s were not and thought it was something wrong with the Event Espresso plug-in. First and foremost, we are worried about loosing any ticketing data that’s been collected through sales through your plug-in. Is there a way to get to that data while it’s down? Secondly, would you be able to help us troubleshoot why the EE Plug-In is cause our site to crash? Thanks so much! We look forward to hearing back.
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Tony
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April 3, 2017 at 10:03 am
Hi there,
Today our site went down and we got the ‘Internal Server Error’ message.
Internal Server Error just means ‘something’ went wrong, usually means a fatal error is being thrown and most likely due to the server running out of memory.
We would need the full error message to know for sure, do you have access to the servers error logs?
First and foremost, we are worried about loosing any ticketing data that’s been collected through sales through your plug-in.
All of that information is saved to the database (DB), so as long as you don’t alter the DB, or have your host restore a backup etc the data should be fine.
Is there a way to get to that data while it’s down?
Not really, although you can create a backup of the database and load it onto another site if needed.
Secondly, would you be able to help us troubleshoot why the EE Plug-In is cause our site to crash?
Did the host say why they think Event Espresso is to blame?
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GetKnitNick2017
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April 3, 2017 at 1:17 pm
Hey there, Tony! Thanks for the follow-up. After applying some pressure to GoDaddy, it appears they misdiagnosed the original issue and tried to pass the buck to you. All that said, they’ve gotten it figured out – so we’re set. Thanks for your willingness to help and (As always) great customer service.
Thanks!
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