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Internal server error using SSL Proceed to Finalize Registration

Posted: October 30, 2015 at 4:21 am

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Alan Duffy

October 30, 2015 at 4:21 am

I recently installed SSL on on site. Everything was working fine before the SSL cert was added, and everything works until after selecting the payment method on the https://www.pai.ie/registration-checkout/ page. Then when you click the “Proceed to Finalize Registration” there’s an AJAX internal server error and nothing happens.

It happens on all browsers and I contacted the host and they said everything is set up fine at their end without errors.

The server setup is: Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.8e-fips-rhel5 PHP (5.3.3) on shared hosting

Any ideas?

Many Thanks, Alan


Lorenzo Orlando Caum

  • Support Staff

October 30, 2015 at 5:43 am

Hi Alan,

Would you happen to be using a plugin like WP HTTPS?

If so, could you ensure that your WP dashboard is secured via HTTPS?

https://eventespresso.com/wiki/espresso-sslhttps/

If the issue continues even after making the change above, then please try raising the memory that is available to PHP via your wp-config.php file:

https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

The following constant could be added towards the middle of the wp-config.php file:

define( ‘WP_MEMORY_LIMIT’, ’96M’ );


Lorenzo


Alan Duffy

October 30, 2015 at 6:39 am

Hi Lorenzo,

Yes I actually followed all those instructions on this page https://eventespresso.com/wiki/espresso-sslhttps/ before contacting you. I have the admin under SSL and the PHP memory limit is set at 128M.

However I just started disabling plugins and I found which one conflicts with your plugin. It’s called MainWP Child. Quite surprising since it’s a very popular one.

Thanks for your help anyway.

Alan


Josh

  • Support Staff

October 30, 2015 at 6:55 am

Hi Alan,

You can check with mainwp support to see if there’s a configuration that allows for disabling any https redirects. What can happen is if two plugins are both setting up redirects at the same time it will result in errors.

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