Support

Home Forums Event Espresso Premium Install fails and crashes my site as well as the admin area

Install fails and crashes my site as well as the admin area

Posted: September 15, 2014 at 9:24 pm

Viewing 5 reply threads


Victor Neil

September 15, 2014 at 9:24 pm

When I install EE4 manually or via ftp as soon as I click the Activate link it kills my site as well as the admin panel. I’ve tried 3 times with no luck.
Thanks.
Victor


Dean

September 16, 2014 at 12:58 am

Hi Victor,

Are there any error messages?

Can you turn on wp-debug to see if any error messages appear? http://codex.wordpress.org/WP_DEBUG

Do you have any old versions of Event Espresso installed/activated?

Also have you tried (temporarily) de-activating other plugins to see if it’s a plugin conflict of some kind?


Victor Neil

September 16, 2014 at 8:07 am

Hey Dean,
Thanks for the prompt response. I deactivated all the other plugins and it still fails so I turned on WP_Debug and get the following error:

Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 491520 bytes) in /data/24/2/38/1/2853490/user/3137942/htdocs/wp-content/plugins/event-espresso-core-reg/core/data_migration_scripts/EE_DMS_Core_4_1_0.dms.php on line 1391
Thanks,
Victor


Tony

  • Support Staff

September 16, 2014 at 8:21 am

Hi Victor,

The problem is your site is running out of memory.

41943040 Bytes is roughly 40MB which is rather low.

You’ll need to up the WP_MEMORY_LIMIT

Within the wp-config.php (same file you enabled WP_Debug within) you’ll need to add something along the lines of this:

define( 'WP_MEMORY_LIMIT', '96M' );

Somewhere above the line that says – /* That’s all, stop editing! Happy blogging. */

Here is an example from one of my test sites – http://take.ms/Oiaa4

One the above has been added to your wp-config.php file EE4 should activate.

However, this will depend if you host allows you to modify the memory limit (as they can override it) in which case you’ll need to contact your host to have them up the limit instead.


Victor Neil

September 16, 2014 at 8:48 am

Tony,
You’re aweseome. I had to call NetSol to get it bumped but that did the trick.
Thanks for the quick response.
Victor


Tony

  • Support Staff

September 16, 2014 at 11:33 am

You are most welcome Victor 🙂

Glad you are up and running, any other problems just let us know.

Viewing 5 reply threads

The support post ‘Install fails and crashes my site as well as the admin area’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso