Support

May 20, 2014 at 8:47 pm

I recently cancelled one of my events and “moved” some of the people to a different event on the same date. These were all fully paid registrations. Normally, I just add the new attendees to the event that is still running, and presume they get a confirmation email of some sort.

Well, they did, and even though my event price is $325.30 (at the most) per seat, it seems all of the attendees who I “moved” were told their ticket cost is somewhere in the $1,100 range. The price calculated was not only incorrect, it’s not even one of my pricing options.

Faced with paid attendees who are now concerned that I am trying to ask them for yet more money, I received a slew of emails. This caught me completely by surprised because Event Espresso nevers sends an admin “copy” of the registration emails that are sent to the attendees. Sure, I know what the template should look like, but without being BCC’ed I had no idea these emails had even gone out. I had to post social media messages and responding emails to tell my clients to ignore the high amount on the new emails.

Aside from the calculation error that needs to be resolved, I see two other secondary problems:

1. There is no simple way to “move” attendees from one event to another. In our situation, we have one 10 person course in one city, and another 10 person course in a second city, both on the same date. The first course venue became unavailable and I offered those attendees to switch to the other city. Unless I am mistaken, there is no short cut for this, and I had to manually add 7 attendees to the second course, which increases the risk of data entry errors. One of the attendees wants a later event, and I had to add them in as well. An option to move an attendee to another course, maybe by checking their check box and using a drop down menu item, would be ideal to save time and reduce errors.

2. There is no way that I am aware of to receive a copy of the confirmation emails that the system sends to the attendees. I do get the notifications when someone registers, which is nice. But the notification isn’t what they are seeing. This is especially problematic as I also use the confirmation email to send the attendees their “contract”. Here in our jurisdiction, consumer protection laws require that a copy of the sales agreement be sent to the customer for online transactions over $50. It would of course be prudent to also retain a copy of this same contract for our own records, and the version emailed to the attendee’s includes their details (name, event, price, etc). I only have the template copy and have to assume the correct details were filled in when the email is sent to the client … which apparently in this case did not happen.

– Can I please get a suggestion as to what may have caused the email total amount errors?

– Can I please also get some indication whether the other problems I raised will be addressed in a future update?

EE version: 3.1.36.5.P
WordPress version WP 3.9.1
PHP Version 5.4.27
Server Software Apache

Thank you!

Ray Morrell
Wellesley Consulting Services Inc. / gtagunsafety.com
wellesleyservices.ca